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The present travel program is the information document in which the present general conditions are inserted, forming an integral part of it and which constitute, in the absence of a separate document, the travel contract, pursuant to article 20 of DL no. 17/2018 of March 8.
This information is binding on the agency, under the terms of article 24 of DL no. 17/2018 of 8 March, unless cumulatively:
- The program expressly provides for it;
- Changes to it are insignificant;
- The change information is provided to the traveler on a lasting basis;
These general conditions comply with the provisions of Decree-Law no. 17/2018 of 8 March. The General Conditions whose object is an Organized Travel or Connected Travel Service contained in this program, the corresponding standardized information sheets and the conditions particulars that appear in the travel documentation provided to the Traveler at the time of booking the trip are part of the travel contract that binds the parties.
1.1 The technical organization of the included trips is the responsibility of Rivieratur - Viagens e Turismo, Lda., Legal person 506050343, headquartered at Rua Dom António Valente da Fonseca nº 155 (EN109), 3880-155, Parish of Válega, Ovar Municipality , Aveiro Region, holder of RNAVT 2721. The contract is constituted by the general conditions provided that it includes all necessary information. We know and refer that some information will only be known pending the reservation process, so it cannot be included in the general conditions, but must be included in a document that is delivered to the client - particular conditions - as the contract will only be complete when it includes all the information required by law.
2.1 Upon registration, the customer must deposit 35% of the price of the trip, paying the remaining 65% up to 21 (twenty-one).
2.2 If the registration takes place 21 (twenty-one) days or less from the start date, the total price of the trip must be paid at the time of registration, subject to the confirmation of all travel services by the Providers.
2.3 Rivieratur reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above.
2.4 Reservations are subject to suppliers obtaining confirmation of all services.
3. ALTERNATIVE DISPUTE RESOLUTION ENTITIES
Pursuant to Law No. 144/2015 of 8 September, in its current wording, we inform that the client may use the following entities for Alternative Resolution of Consumer Disputes:
I - Arbitral Commission for Tourism of Portugal at www.turismodeportugal.pt;
II - Other Alternative Dispute Resolution Entities (ADR) available at www.consumidor.pt, in List of ADR Entities
III - Travel Agencies Client Ombudsman (when the travel agency is a member of APAVT - Portuguese Association of Travel and Tourism Agencies) at www.provedorapavt.com.
4.1 Any non-conformity in the execution of a travel service included in the package travel contract must be communicated to the travel agency or retailer in writing or other appropriate form as soon as such non-conformity occurs, that is, without undue delay, under the terms of art. 28 no. I of DL no. 17/2018 of 8 March.
4.2 The right to submit claims for the purpose of price reduction or the right to compensation for the lack of conformity of the travel services included in the package travel expires within 2 (two) years, pursuant to article 28 no. I of DL no. 17/2018 of March 8.
4.3 They can only be considered if they are presented in writing within a period not exceeding 10 days after the end of the provision of services. They can only be accepted as long as they have been reported to the service providers (hotels, guides, local agents, etc.) during the course of the trip or stay, requiring the respective documents proving the occurrence. Failure to deliver the participation and documents referred to in a timely manner causes the Agency to be released from liability.
5.1 The agency is responsible for the luggage under the legal terms;
5.2 The Traveler has an obligation to complain to the entity providing the services at the time of subtraction, deterioration or destruction of baggage.
5.3 In international transport, in case of damage to luggage, the claim must be made in writing to the carrier immediately after the damage has been verified and within a maximum of 7 days from its delivery. In case of a mere delay in the delivery of luggage, the claim must be made within 21 (twenty one) days from the date of delivery.
5.4 The submission of such a complaint will be an essential basis for the action of the responsibility of Rivieratur Viagens e Turismo, Lda. Over the entity providing the service.
6.1 The agency's liability shall be limited to the maximum amount payable to entities providing the services, pursuant to the Montreal Convention of 28 May 1999 on International Air Transport and the Berne Convention of 1961 on Rail Transport.
6.2. With regard to maritime transport, the responsibility of travel agencies, in relation to their Travelers, for the provision of transport services, or accommodation, where applicable, by maritime transport companies, in the case of damages resulting from intent or negligence of these , will be limited by the following amounts:
a) € 441,436, in case of death or personal injury;
b) € 7,881, in case of total or partial loss of luggage or damage;
c) € 31,424, in case of loss of a motor vehicle, including the luggage contained therein;
d) € 10,375, in case of loss of luggage, accompanied or not, contained in a motor vehicle;
e) € 1,097, for damage to luggage, as a result of damage to the motor vehicle.
6.3. When it exists, the responsibility of travel and tourism agencies for the deterioration, destruction and removal of luggage or other items, in tourist accommodation establishments, while the Traveler is staying there, has the following limits:
a) € 1,397, globally;
b) € 449 per item;
c) The value declared by the Traveler, regarding the items deposited in the custody of the tourist accommodation establishment.
6.4. The agency's liability for non-bodily harm is contractually limited to an amount corresponding to three times the price of the service sold.
7. RESERVATION AND CHANGE EXPENSES
For each reservation, expenses will be charged according to information to be provided by the travel agency. For each change (names, dates, type of apartment or room, travel, etc.) expenses will be charged according to information to be provided by the travel agency. The acceptance of such changes depends on acceptance by the respective suppliers.
8.1. The Traveler must have in good order his personal or family documentation, (citizen's card, B. I., passport, military documentation, authorization for minors, visas, vaccination certificate and others possibly required). The agency declines any responsibility for the refusal to grant visas or for not allowing entry to the Traveler in a foreign country, being the Traveler's account any and all costs that such situation entails.
8.2. Travel in the European Union: Travelers (regardless of age) traveling within the European Union must have the respective civil identification document (Passport; B.I, Citizen Card). To obtain medical assistance, they must have the respective European Health Insurance Card. Nationals of non-EU countries should consult specific information regarding the necessary documentation to travel with the embassies / consulates of the countries of origin.
8.3. Travel outside the European Union: Travelers (regardless of age) traveling outside the European Union must be in possession of the respective civil identification document (passport) as well as the visa if necessary (obtain this information from the agency at the time of booking ); Nationals of non-EU countries should consult specific information regarding the necessary documentation to travel with the embassies / consulates of the countries of origin.
9. CHANGES REQUESTED BY THE TRAVELER
9.1. If the suppliers of the trip in question allow, whenever a Traveler, registered for a specific trip, wishes to change his registration for another trip or for the same departing on a different date, or any other alteration, he must pay the above fee , as modification expenses. However, when the change takes place 21 days or less before the departure date of the trip, for which the Traveler is enrolled, or if the service providers do not accept the change, they are subject to the expenses and charges provided in the “Traveler's Termination of Contract” clause.
9.2. After the trip has started, if requested to change the services contracted for reasons not attributable to the agency (eg extension of nights, flight changes) the prices of the tourist services may not correspond to those published in the brochure that motivated the hiring.
10. REGISTRATION ASSIGNMENT (CONTRACTUAL POSITION)
10.1 The traveler may, under the terms of article 22 of DL no. 17/2018 of 08 March, substitute his position, making himself replaced by another person who fulfills all the conditions required for the organized trip, provided that inform the travel and tourism agency in writing up to seven consecutive days before the scheduled departure date.
10.2 The transferor and the assignee, pursuant to article 22 of DL no. 17/2018 of 8 March, are jointly and severally liable for the payment of the outstanding balance and for the fees, charges or additional costs arising from the assignment, the which will be duly informed and confirmed by the travel and tourism agency.
11. CHANGES TO BE MADE BY THE AGENCY
11.1. Whenever, before the start of the organized trip, (i) the travel and tourism agency is obliged to significantly change any of the main characteristics of the travel services, (ii) or is unable to meet the special requirements requested by the Traveler; (iii) or proposes to increase the price of organized travel by more than 8%, the traveler can, within 20 (twenty) days: Accept the proposed change; Terminate the contract, without any penalty, being refunded of the amounts paid; Accept a replacement package proposed by the travel and tourism agency, being refunded in case of price difference.
11.2. The absence of a response from the traveler within the period set by the travel and tourism agency will imply tacit acceptance of the proposed change / cancellation of the trip with the application of the respective termination fees provided for in the above clause (“15. TERMINATION OF THE CONTRACT BY THE TRAVELER ”).
12. TERMINATION OF THE AGREEMENT BY THE AGENCY
12.1. When the trip is dependent on a minimum number of participants, the Agency reserves the right to cancel the organized trip if the number of participants reached is less than the minimum. In these cases, the traveler will be informed in writing of the cancellation within: (20) days before the start of the organized trip, in the case of trips lasting more than six days; 7 (seven) days before the start of the organized trip, in the case of trips lasting two to six days; 48 hours before the start of the organized trip, in the case of trips lasting less than two days.
12.2. Before the start of the organized trip, the travel and tourism agency may also terminate the contract if it is prevented from executing it due to unavoidable and exceptional circumstances.
12.3. The termination of the travel contract by the agency under the aforementioned terms only gives the traveler the right to a full refund of payments made within a maximum period of 14 (fourteen) days after the termination of the travel contract, pursuant to article 27 nº V of DL no. 17/2018 of March 8.
13. PRICE CHANGE
13.1. The prices contained in the program are based on the costs of services and exchange rates in effect at the date of printing / publication of this program, so they are subject to change (price increase or reduction), pursuant to art. 29 of DL nº17 / 2018 of 8 September, which result from variations in the cost of transportation or fuel, taxes, fees and currency fluctuations up to 20 (twenty) days before the travel date.
13.2. If the increase in question exceeds 8% of the total price of the package, the provision in the clause “CHANGES TO BE MADE BY THE AGENCY” will apply.
13.3. In the event of a price reduction, the travel and tourism agency reserves the right to deduct from the refund to be made to the traveler the corresponding administrative expenses, which at the request of the traveler will be justified.
Once the trip has started, no refunds are due for services not used by the Traveler for reasons of force majeure or for reasons attributable to the Traveler, unless reimbursed by the respective suppliers. Failure to provide services foreseen in the travel program for causes attributable to the organizing agency and if replacement by other equivalents is not possible, gives the Traveler the right to be reimbursed for the difference between the price of the services provided and that actually provided.
15. TERMINATION OF THE CONTRACT BY THE TRAVELER
15.1 The traveler may terminate the travel contract at any time before the start of the trip, pursuant to art. 25 of DL nº 17/2018 of 8 September.
15.2 In the event of termination of the contract under the terms of the preceding paragraph, the traveler will pay a termination fee, as well as all costs for managing the reservation, in the following terms:
a) Management costs, are the expenses that the organizing agency and the selling agency have had to obtain travel reservations and a percentage that can go up to 15% of the price of the trip. Termination fees: minimum € 20.00 per passenger on trips of 1 (one) day and € 25.00 per person, on trips of 2 (two) or more days.
b) Cancellation costs are non-refundable expenses for hotels, land transportation and guided visits.
15.3 Such termination implies that he is responsible for paying all charges to which the beginning of the performance of the contract and its withdrawal give rise, minus the reallocation of services and cost savings.
15.4. Where applicable, the Traveler will be reimbursed for the difference between the amount paid and the amounts mentioned above. In the present situation, reimbursement will be made, deducted from the termination fee, within a maximum period of 14 (fourteen) days after the termination of the travel contract.
15.5. The traveler is also entitled to terminate the travel contract before it starts without paying any termination fee, if there are unavoidable and exceptional circumstances at the place of destination or in its immediate vicinity that considerably affect the realization of the contract or the transport of passengers. passengers to their destination. Termination of the travel contract in this situation only gives the traveler the right to a full refund of payments made.
16. RESPONSIBILITY OF THE TRAVEL AGENCY
16.1.The travel and tourism agency is responsible for the correct execution of all travel services included in the travel contract.
16.2. When it comes to organized trips, travel and tourism agencies are responsible to Travelers, even though the services must be performed by third parties and without prejudice to the right of return, under the applicable general terms.
16.3. Organizing travel and tourism agencies respond jointly to retail agencies in the case of package travel.
16.4. In the remaining travel services, the travel and tourism agency is responsible for the correct issuance of accommodation and transport tickets and for the culpable choice of service providers, if these have not been suggested by the traveler.
16.5. The travel and tourism agency that intervenes as intermediaries in sales or reservations of individual travel services is responsible for errors in the issuance of the respective titles, even in cases resulting from technical deficiencies in the reservation systems attributable to them.
16.6. The travel and tourism agency is responsible for any errors due to technical deficiencies in the booking system attributable to it and, if it has agreed to book an organized trip or travel services that are part of related travel services, by mistakes made during the booking process.
16.7. The travel and tourism agency is not responsible for errors in the booking that are attributable to the traveler or that are caused by unavoidable and exceptional circumstances.
17.1. In case of difficulties for the traveler, or when for reasons not attributable to him, he cannot finish the organized trip, the travel and tourism agency will provide the following assistance: providing adequate information about health services, local authorities and consular assistance; and assisting the traveler in making remote communications and finding alternative travel solutions.
17.2 The travel and tourism agency may charge a fee in the amount of the costs incurred due to the provision of such assistance, in case the difficulty underlying the request for assistance has been caused by the traveler deliberately or through negligence, but cannot, however exceed the costs actually incurred by the agency.
17.3. If due to unavoidable and exceptional circumstances, the traveler is unable to return, the organizing travel and tourism agency is responsible for ensuring the necessary accommodation costs, if possible of an equivalent category, for a period not exceeding three nights per traveler. The retail travel and tourism agency is jointly and severally liable for the obligation in question, without prejudice to the right of recourse, under the applicable general terms.
17.4. The cost limitation provided for above does not apply to persons with reduced mobility, their accompanying persons, pregnant women and unaccompanied children, or persons requiring specific medical care, provided that the travel and tourism agency has been notified of these specific needs at least 48 hours before the start of the package.
In the event of insolvency of the travel and tourism agency, the traveler may resort to the Travel and Tourism Guarantee Fund, and for that purpose he must resort to Turismo de Portugal IP, the entity responsible for the respective activation: Turismo de Portugal, IP, Rua Ivone Silva, Lote 6 , 1050-124 Lisboa, Tel. 211 140 200 | Fax. 211 140 830 - firstname.lastname@example.org
19.1. The responsibility of Rivieratur Viagens e Turismo Lda. Organizer of this program and arising from the assumed obligations, is guaranteed by civil liability insurance at Tranquilidade - Seg. Unidas SA, policy No. 0005212633, in the amount of € 75,000.00, under the terms of the legislation in force.
19.2. The agency also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance and cancellation expenses.
The prices mentioned in this program reflect the provisions of DL 221/85 of 3 July, I. V. A. on the margin.
This program is valid from 01/01/2020 to 12/31/2020.
The present general conditions can be complemented by any other specific ones, as long as duly agreed by the parties. The prices of the programs are based on the average quotation of the dollar-keep this currency because of air transport, so any relevant derivation of this currency may imply a revision of travel prices in the terms contained in the “price change” clause. Due to the constant changes in the price of fuel over the prices charged, there may be a change in the fuel supplement inserted in the price under the terms contained in the “price change” clause. The categories of hotels and cruises presented in this program follow the quality standards of the host country, which may be changed by similar ones when, for reasons beyond the agency, it is not possible to maintain or confirm the existing reservation, forcing the agency to inform the Traveler as soon as he becomes aware of it.
Rivieratur Viagens & Turismo Lda, acts as an intermediary between its customers and national service providers, declining responsibility for any problem, loss or damage, resulting from cases of force majeure, that is: strikes, disturbances, quarantines, wars, natural phenomena, modifications, delays and / or cancellation of air routes due to technical, mechanical and / or meteorological reasons, over which the agency has no power of forecast or control.
Documentation will be delivered one week before the day of departure. The agency reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above.
Air tickets, bus tickets, rent-a-car, will have to be paid in full, at the time of booking. In relation to Customized (related) Travel, the values of the non-refundable services will be requested, and in case of cancellation by the client, the agency will not be able to return this same payment.
Unaccompanied minors or accompanied by persons without parental authority, need travel authorization by parents or guardians.
• In case of flight delay, accidents, loss or loss of luggage, it is previously established that the responsibility will be exclusively of the airline.
• Passengers must, under their responsibility:
- Arrive at the airport at least 2 hours before the scheduled departure time, in the case of Porto airport and at least 3 hours in the case of Lisbon airport.
- The carrier will not be able to delay a flight to await passengers who may be held by tax or police authorities for inspection. Failure to board will characterize trip cancellation or “no-show”.
- Stopovers: Passengers who depend on a connecting flight must perform it with a minimum interval of 2 hours. When this happens at different terminals / airports, the time must be at least 4 hours. The agency will not be held responsible for connection flight losses when the break time does not match the above.
- Shipments will only be made through ORIGINAL documentation (valid Citizen Card / original passport. Unaccompanied minors or accompanied by persons without parental authority, need travel authorization by the country or guardians.
• The airline may modify flight schedules, especially charter airlines. The Agency is not responsible for such modifications / changes, only having the duty to inform the customer of them.
• According to EU Regulation 261, in the event of a cancellation, the Air Carrier is not required to pay compensation under Article 7, if it can prove that the cancellation was due to extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken.
DATA PROTECTION / EUROPEAN PARLIAMENT REGULATION 2016/679
You agree to provide the individual data, which will only be used for vacation booking procedures, airline ticket reservations, online check-in, travel insurance and billing data, the email being used for the purpose of sending promotions just accept yourself.
ARRIVAL OR DEPARTURE HOURS
The departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines at the date of printing of this program, and may therefore be subject to change.
HOTELS / APARTMENTS
Apartments - In case the accommodation is hired in an apartment, the Traveler is responsible for informing the number of people who will occupy the apartment. In the event of more people than booked, the apartments may refuse entry. Hotels - The price shown is per person and are based on double occupancy. Not all hotels have a triple room and an extra bed is usually installed, which may not be of the same quality. In rooms equipped with two beds or double, the triple can be made up only of those beds. The list of hotels and apartments included in the programs is indicative as well as their category that respects local criteria and classifications whose criteria are sometimes different from those used in Portugal.
Unless otherwise stated, prices shown for half-board and full-board supplements do not include drinks. On arrival at the hotel after 7 pm, the first meal service will be breakfast the next day, on the last day and unless late check-out is possible, the hotel's last service will be breakfast.
INPUT AND OUTPUT TIMES
The hours and entry and departure on the first and last day will be defined according to the first and last service. As a rule, non-binding rooms can be used from 2 pm on the day of arrival and must be left free until 12 noon on the day of departure. In the apartments, the entrance usually takes place by 17:00 on the day of arrival and must be left free until 10:00 on the day of departure.
SPECIAL CONDITIONS FOR CHILDREN
Given the diversity of conditions applied to children (destination and supplier) it is recommended to always question the special conditions that may apply to the trip in question.